Our expertise

Employability and careers services

We have been a leading careers service provider in the UK for over 20 years and have a successful track record of managing programmes delivering careers, employment and skills support. Bridging the gap between education, training and employment is key to our mission of transforming lives around the world.

What we do

We work with national and local funders to deliver high quality careers support to young people and adults. In both the management and delivery of our services, we combine our extensive professional knowledge and experience with up-to-date technology, helping us not only to engage with customers but also to maximise our impact for them. We adopt a joined-up approach with local stakeholders to develop our work, from linking up with employers, schools and colleges to nurturing key strategic relationships with local authorities, local enterprise partnerships (LEPs) and other partner organisations.

Consultancy and practice

Our experience and expertise ranges from consulting on careers education advice and guidance policy at government level to training a highly skilled careers adviser workforce and delivering impartial careers information, advice and guidance (IAG) in a wide variety of settings. The common theme in all our careers work is that we develop a deep understanding of the local context, design well thought-out sustainable solutions, provide first-class infrastructure to support our specialist teams and deliver lasting results.

Delivering the National Careers Service

We deliver the National Careers Service as a prime contractor in the north-east, Cumbria, Yorkshire and the Humber and as a key subcontractor in the south east and south west of England. We provide world-class careers advice and guidance to more than 100,000 adults annually in a range of community settings. Our provision has helped transform lives and provides lasting economic and social benefit to the communities in which we work. Employing a person-centred approach, we help individuals recognise their strengths and skills, improve their employability and explore and manage their available career opportunities. Working together, we support people to realise their potential and achieve positive work and learning outcomes.

We are accredited to both the Matrix and Merlin Standards and, in all our work, we seek to demonstrate our belief in evidence-informed practice and service management. This is described and endorsed in our most recent Ofsted inspection report – view report (opens in a new window) – in which we were graded ‘outstanding’; in particular, our use of labour market information to inform practice and our approach to the use of digital tools is commended in the report.

Visit the National Careers Service website

Inspiring careers: careers services for schools

We know how important it is that young people receive expert, informed advice and guidance as they make the critical transition from school to further learning and employment and we know what works in delivering this. Working with local authorities or directly with schools, we not only deliver careers information, advice and guidance (IAG) to young people but also support with work experience placements, careers education activities, tracking and data reporting services. Our programmes are bespoke-designed to help schools and colleges meet their statutory responsibility for careers and to achieve the benchmarks established as guidance by the Gatsby Foundation. In the past year, we have supported more than 11,000 students through our careers activities with 99.4% of students feeling clearer after working with our careers advisers. Partnership working – with schools, young people and parents, training providers, employers, colleges and universities and other stakeholders – is central to the success of all of our programmes.

Accredited career guidance qualifications 

We are an approved OCR centre for careers guidance qualifications. Our specialist training programmes, delivered by dedicated and experienced advice and guidance professionals, upskill and empower candidates. We offer a comprehensive suite of qualifications that allows candidates to design a training programme carefully tailored to meet their needs and setting.

Apprenticeship guidance and support

As part of our increasing portfolio of careers information, advice and guidance contracts, we deliver the Apprenticeship Support and Knowledge programme (ASK) in London on behalf of the National Apprenticeship Service. The programme annually reaches over 200,000 students nationally and is designed to give schools, colleges and other educational establishments across England fully funded support to develop and transform how students think about apprenticeships.  

The programme assists schools with their statutory duty to provide impartial careers advice and guidance to young people by providing them with a bespoke package of comprehensive information about apprenticeships.

Find out more about the programme here

Additional resources

Accessing our National Careers Guidance service

The National Careers Service is provided free of charge to all adults. Our careers support and advice can be provided face-to-face, via webchat, or over the telephone. For more information visit the National Careers website, contact the National Careers helpline on 0800 100 900 (8am - 10pm, 7 days a week), or visit speak to an advisor on webchat.


Documents to download

Careers consultancy Careers guidance Gatsby Benchmarks Careers guidance services Careers qualifications Careers tracking services Inclusive careers guidance services Work-related learning

Maintaining exceptional quality

We are proud of our high standards of delivery as evidenced in our range of industry accreditations. If there is any aspect of our service, however, that hasn't met or exceeded your expectations, we have a simple and transparent complaints mechanism in place that you can see below.

Careers complaints procedure