An investigation into the skills needed by Connexions Personal Advisers to develop internet-based guidance Jenny Bimrose Sally-Anne Barnes Graham Attwell This research study was designed to provide evidence of the skill and competency needs of Connexions practitioners for this area of practice. The purposes, objective and research questions specified for this project follow. Purposes were to: research the skills and processes required by practitioners and managers to respond to the changing interface between internet-based guidance and individual user behaviours identify the additional or specialist needs of Connexions practitioners in providing careers and guidance-related interventions to young people through internet-based delivery methods. The objective for the study was: to investigate the communication skills and other technical competencies needed to deliver guidance via internet-based methods. Research questions that followed from the purposes and objective were: What skills and processes are required to manage and respond to the changing interface between internet-based guidance and individual user attitudes and behaviours? What additional or specialist needs of Connexions practitioners exist for the provision of careers and guidance-related interventions to young people through internet-based methods? What organisational infrastructure is essential to support the effective deployment of skill sets developed by Connexions practitioners? How can Connexions practitioners and their managers be supported at a distance in developing the skills and competencies required to manage and deliver effective online guidance-related interventions?