Employability and careers services

Delivering the National Careers Service

We deliver the National Careers Service as a prime contractor in the north-east, Cumbria, Yorkshire and the Humber and as a key subcontractor in the south east and south west of England. We provide world-class careers advice and guidance to more than 100,000 adults annually in a range of community settings. Our provision has helped transform lives and provides lasting economic and social benefit to the communities in which we work. Employing a person-centred approach, we help individuals recognise their strengths and skills, improve their employability and explore and manage their available career opportunities. Working together, we support people to realise their potential and achieve positive work and learning outcomes.

We are accredited to both the Matrix and Merlin Standards and, in all our work, we seek to demonstrate our belief in evidence-informed practice and service management. This is described and endorsed in our most recent Ofsted inspection report – view report (opens in a new window) – in which we were graded ‘outstanding’; in particular, our use of labour market information to inform practice and our approach to the use of digital tools is commended in the report.

Accessing our National Careers Guidance service

The National Careers Service is provided free of charge to all adults. Our careers support and advice can be provided face-to-face, via webchat, or over the telephone. For more information visit the National Careers website, contact the National Careers helpline on 0800 100 900 or visit speak to an advisor on webchat.


Visit the National Careers Service website